Privacy Policy

Last updated: September 18, 2025

1. Introduction

2Continuity OÜ ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our computer consulting services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, and business address
• Professional Information: Job title, industry, company size, and technical requirements
• Communication Records: Records of our communications, including emails, phone calls, and meeting notes
• Project Information: Details about your IT infrastructure, technical requirements, and project specifications

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and location data
• Browser type and version
• Operating system information
• Website usage patterns and preferences
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide computer consulting services and technical support
• Communication: To respond to inquiries, provide quotes, and maintain client relationships
• Business Operations: To process contracts, manage projects, and handle billing
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Marketing: To send relevant updates about our services (with your consent)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Analytics and website optimization
• Payment processing
• Legal and accounting services

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government investigations
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmission is encrypted using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Ongoing assessment of our security measures
• Secure Storage: Personal information is stored on secure servers with appropriate safeguards
• Employee Training: Regular privacy and security training for all staff members

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate business purposes

Typically, we retain client information for 7 years after the end of our business relationship, unless a longer retention period is required by law.

7. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing of your personal information for marketing purposes
• Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

9. International Data Transfers

As an Estonian company serving clients across CIS countries, we may transfer your personal information internationally. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing notice during your next interaction with our services

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of Estonia and the European Union General Data Protection Regulation (GDPR). Any disputes will be resolved in the courts of Estonia.